PR

Customer Service

Customer Service


Shipping & Delivery

FOB point:

All orders are shipped FOB origin point unless pre-approved for FOB destination.

Shipping method:

Unless specified at time of order, all shipments will be shipped prepaid via the cheapest method or freight depending on the weight of the shipment.

Shipping Discrepancies:

It is the buyer’s responsibility to confirm the receipt of all items as indicated on the packing slip. Failure to report shipping discrepancies within ten (10) days of receipt will result in the order not being credited regardless of circumstances.


Privacy & Security

Shaxon Industries, Inc is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Shaxon Industries, Inc may change this policy from time to time by updating this page. You should check our Privacy Policy page from time to time to ensure that you are happy with any changes.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Returns & Replacement

All returns must have a Return Merchandise Authorization (RMA) number, must be in original condition and must be requested within thirty (30) days from the date of purchase. Any return for any reason other than defects or shipping discrepancies will be charged a fifteen percent (15%) restocking fee. Please note that CUSTOM CABLE ASSEMBLIES/CUSTOM PRODUCTS ARE NON-RETURNABLE AND NON-CANCELABLE.


Ordering

All purchase orders that are received must have a reference number for processing. A variety of methods are available for our customers to submit purchase orders to us.

  • Drop off at our facilities in Anaheim
  • Submit an order directly to your account manager
  • Via facsimile
  • Via email
  • Via EDI (Electronic Data Interchange)


Payment, Pricing & Promotions for Resale Accounts

Payment Policy:

Shaxon Industries, Inc. accepts Visa, MasterCard, Discover, American Express, Checks and Money Orders for resale accounts. We do not add any credit card surcharges. Open account terms are available to qualifying resellers only – please contact your Account Manager at (800) 345-8295 for additional information.

Invoice Receipt:

In the event that the buyer does not receive any invoice by mail after ten (10) days upon receipt of shipment, the buyer shall request the invoice via registered mail, email or fax within fifteen (15) days of the billing date. Otherwise the invoice will be considered correct, full payment shall be fulfilled.

Terms Invoices:

All N30 (Net 30) invoices are due thirty (30) days from shipping. All invoices become delinquent after (30) thirty days from date of shipping. As a condition of the sales agreement, a monthly finance charge of the lesser of one and a half percent(1.5%) per month or the maximum permitted by law will be added to all past due invoices until paid in full. All past due accounts over forty-five (45) days will be placed on hold until the balance is paid in full.

Venue:

Shaxon Industries, Inc. sustains security interest on the merchandise stated above. Venue shall lie in Orange County, California, and the rights and obligations of the parties hereto shall be enforced in the state of California.


Updating Account Information

Current customers with resale accounts should submit any information changes with your account manager or by submitting a contact request.

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